Refund policy

This Return & Refund Policy applies to all products purchased through ihgearshop.us.

At Ihgear Shop, we are committed to providing high-quality clothing, fashion apparel, and accessories. If you are not completely satisfied with your purchase, please review our return and refund policy below.

  1. Return Eligibility

We accept returns for eligible clothing and apparel items within 30 days of delivery.

To qualify for a return, the item must:

  • Be unused, unworn, and unwashed

  • Have all original tags attached

  • Be returned in its original packaging

  • Be in resalable condition

Proof of purchase or order confirmation is required for all returns.

  1. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Final sale or clearance items

  • Gift cards

  • Personalized or custom-made products

  • Items marked as non-returnable at the time of purchase

  • Products returned without original tags

  • Worn, washed, altered, or damaged items caused by customer use

  1. Damaged, Defective, or Incorrect Orders

If your order arrives:

  • Damaged during transit

  • Defective upon arrival

  • Incorrect or different from what was ordered

  • Missing items

Please contact us within 7 days of delivery at support@ihgearshop.us or +1 5623885106.

To help us process your request, please provide:

  • Your order number

  • Clear photos of the item and packaging

  • A brief description of the issue

After review, we may offer one of the following solutions:

  • Replacement item

  • Partial refund

  • Full refund

  • Store credit

The resolution provided will depend on the circumstances of the claim.

  1. Return Process

Step 1

Contact our support team at support@ihgearshop.us with your order number and reason for return.

Step 2

If your return request is approved, we will provide return instructions and the return address.

Step 3

Package the item securely and return it in its original condition with all tags attached.

Unauthorized returns will not be accepted.

  1. Return Shipping Costs

Our Responsibility

If the item is defective, damaged, or shipped incorrectly, Ihgear Shop will cover the return shipping costs where applicable.

Customer Responsibility

For returns due to sizing issues, preference changes, or other non-defective reasons, customers are responsible for return shipping costs unless otherwise stated.

Original shipping charges are generally non-refundable.

  1. Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method within 10 business days.

Please note that financial institutions may require additional processing time before the refund appears in your account.

  1. Exchanges

We offer exchanges for eligible items when inventory is available.

If you would like a different size, color, or replacement item, please contact our customer service team for assistance.

If the requested replacement is unavailable, a refund or store credit may be offered.

  1. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Email: support@ihgearshop.us

Phone: +1 5623885106

Address: 17002 Cottage Ln, Bellflower, California 90706, United States

Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (PST/PDT)